Frequently Asked Questions About Legal Terms
Account access depends on local law and is available where local law permits. Players in Malaysia can open accounts subject to regional eligibility rules. You must confirm during registration that you meet applicable age and residency requirements. We do not operate in restricted jurisdictions and verify eligibility at account creation and before first withdrawal.
You can close your account anytime via the settings menu; we process closures within 24 hours and hold funds for 30 days before refund. To request a copy of your personal data or ask for corrections, email our support team with 'Data Request' in the subject line. We respond within 30 days with your information or an explanation if deletion is not possible under law.
Deposits via Touch 'n Go, GrabPay, Boost dan FPX are encrypted end-to-end and processed through regulated payment gateways. We never store your full payment details. Withdrawals are verified against your registered account information before release. Large withdrawals may trigger additional identity checks to prevent fraud.
Each account is registered to one individual and must use real, verifiable details. Opening multiple accounts from the same person, device or payment method is prohibited and may result in account suspension and fund forfeiture. Accounts detected sharing login credentials or operating under joint control are subject to immediate closure.
Submit disputes in writing via email within 30 days of the transaction. Include your account ID, the date, time and amount in question, and explain your concern. We investigate and respond with a decision and supporting evidence within 14 days. If unresolved, disputes may proceed to mediation under local consumer protection law.
We retain all account data, transaction logs and support conversations for seven years after account closure to comply with legal and anti-money-laundering obligations. Backup copies remain in archive for an additional 30 days. After seven years, personal data is deleted unless we have a legal reason to retain it longer.
The use of bots, scripts, macro software or any automated tool to access your account or play games is strictly prohibited. Accounts detected using automation are suspended immediately and funds may be forfeited. You are responsible for keeping your login credentials secure and logging in manually to protect your account.
